Privacy Policy

This Privacy Policy explains how Sintra Solutions (“Sintra Solutions”, “we”, “us”, “our”) collects, uses, discloses, and protects personal information when you visit our website, contact us, or request a quote. This policy is intended for visitors and business customers in Canada.

Effective date: March 29, 2026

Who we are

Sintra Solutions is a packaging distributor supplying pallet wrap, tape products, edge board, labels, and related shipping and warehouse supplies. Our website address is: https://sintrasolutions.com.

Information we collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide

• Contact details (such as name, company name, email address, phone number, and address) when you contact us or request a quote.
• Order/quote details (such as product specifications, quantities, delivery preferences, and notes) that you include in a request.
• Communications (such as emails or messages you send to our team).

Information collected automatically

• Device and usage data (such as IP address, browser type, pages viewed, and approximate location based on IP).
• Cookies and similar technologies used for site functionality, analytics, and remembering preferences (where enabled).

Cookies and analytics

We may use cookies and similar technologies to help our website function, understand how visitors use our site, and improve performance. Depending on your browser settings, you can delete or disable cookies; however, some features of the site may not work properly.

If we use analytics tools, they may collect information such as the pages you visit, time spent on pages, and general device information. Analytics information is typically aggregated and used to improve our website and marketing.

How we use your information

• To respond to inquiries and provide quotes.
• To communicate with you about products, availability, specifications, and delivery options.
• To provide customer support and manage our business relationship.
• To operate, maintain, and improve our website and services.
• To detect, prevent, and address security issues, fraud, and misuse.
• To comply with applicable legal and regulatory requirements.

How we share your information

We do not sell your personal information. We may share personal information in the following circumstances:

• Service providers that help us operate our business and website (for example, hosting, email, analytics, and IT support), under appropriate confidentiality and security obligations.
• Logistics and delivery partners when needed to fulfill shipments or coordinate delivery (for example, providing a shipping contact name, phone number, and delivery address).
• Legal and compliance where required by law, court order, or to protect our rights, customers, and operations.
• Business transactions in connection with a merger, acquisition, financing, or sale of all or part of our business (subject to appropriate protections).

Retention

We retain personal information only as long as necessary for the purposes described in this policy, including to provide quotes and services, maintain business records, resolve disputes, and comply with legal obligations. Retention periods vary depending on the type of information and the context in which it was collected.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Your choices and access

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and business record requirements. You may also opt out of marketing communications at any time by using the unsubscribe option (if provided) or by contacting us.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Changes take effect when posted on this page.

Contact us

If you have questions about this Privacy Policy or our privacy practices, contact:

Sintra Solutions
Phone: (289) 272-9877 ext. 0
Email: Sales@sintrasolutions.com